Draft pending operator review. Hosting locations, transfer arrangements and backup retention must be confirmed before this notice is finalised for app publication.
Who is responsible for your information?
Padel 7 is responsible for the personal information used to operate our website, club rewards account and app. Contact us at info@padel7.co.uk or Padel 7, Leyland Drive, Dudley, DY2, England. This notice concerns those services; it does not replace Playtomic’s own privacy information.
Information we use and where it comes from
We use your email address, name, optional phone number, password hash and login/session records. We receive venue booking and participant information from Playtomic, including player IDs, names and available email addresses, court, game times, participation, payment status, cancellation and refund information. Another player may supply participant details when booking for a group. We keep reward points, adjustments, products redeemed, collection status and cancellation reasons. An administrator may create a pending rewards record from a booking email before you activate an account.
Our server and hosting provider may process IP addresses, request times, browser/device information and error logs to deliver and protect the service. We receive messages you send us. Card payments and bookings are handled through Playtomic; our rewards app does not collect card numbers.
Why we use information and our lawful bases
- Providing your account and rewards: to perform our service agreement with you or take steps you request before entering it. Your email and login credentials are needed for account access; a phone number is optional.
- Matching club bookings, preventing duplicate awards and protecting accounts: our legitimate interests in accurate rewards, fraud prevention and secure club administration. This includes pending records derived from venue bookings. You can object to processing based on legitimate interests.
- Legal obligations: where a specific law requires record keeping, disclosure or a response to a rights request.
- Optional marketing: consent where required by the Privacy and Electronic Communications Regulations. Taking part in a game or having a Playtomic account is not, by itself, agreement to receive promotional messages. Automatic rewards invitations are currently paused. Password-reset emails you request are service messages.
Points are calculated automatically from eligible completed games, beginning 1 October 2026 (UK time), and may be reversed for refunds or cancellations. Contact us to question an award or ask staff to review it. We do not use this rewards calculation to make decisions with legal or similarly significant effects.
Who receives information?
Authorised club staff can access information needed for administration and rewards. Service providers supporting hosting, database storage, email delivery and technical maintenance may process data on our behalf. The current hosting/email service is SmarterASP.NET; technical development is provided by Pay To Tech Ltd where support requires access. Playtomic separately provides booking and payment services. We may disclose relevant information to authorities when legally required. We do not sell customer information.
International processing
Hosting, backup and support locations and any overseas access must be confirmed with our providers before this draft is finalised. Where information is transferred outside the UK, we must identify the destination and use an applicable adequacy regulation or appropriate safeguards, such as the UK International Data Transfer Agreement or UK Addendum, where required. Contact us for details of the safeguards applicable to your information.
How long we keep information
Account and rewards information is kept while needed to provide the account, resolve reward queries and maintain accurate balances. It remains in the account until deletion; there is currently no automatic inactivity deletion period. Playtomic limits the booking history available to our integration, but that does not automatically delete saved rewards history. Cached API pages normally expire within twelve hours, although report preparation/retry responses can be cached longer.
Deleting your account removes your profile, password, saved sessions, player links, invitation records, points, adjustments and redemption history from our live rewards database. Unused points and uncollected reward records are lost. We retain a one-way fingerprint of your normalised email, an internal record identifier and suppression status to prevent automatic recreation and invitations while the integration operates. This fingerprint is pseudonymous information, not an anonymous record.
Deleting the rewards account does not erase separate Playtomic bookings or records the club or its providers lawfully hold outside the rewards database. Requests about those records are assessed separately, including any applicable legal obligation or legal-claims exception. Hosting log and backup retention periods still require confirmation. Backups must not be used to restore deleted accounts to active use.
Your choices and rights
Under UK data protection law, you may request access, correction, erasure, restriction or portability of your information, and object to processing based on legitimate interests. These rights depend on the circumstances. You can withdraw consent at any time without affecting earlier lawful processing, and object to direct marketing at any time. Contact our email above; we may request proportionate identity verification. We normally respond within one month, with extensions permitted for complex or multiple requests, and will explain any extension or lawful refusal.
You can delete your account in the app under Profile → Delete account using your current password. If you cannot use the app, follow our account deletion instructions. Do not email your password. You can update your name and phone number in your profile.
If you are unhappy with our response, you can complain to the Information Commissioner’s Office (ICO). You can contact the ICO without first complaining to us.
Cookies, device storage and external services
The website uses authentication and security storage to keep sessions and protect forms. The app stores a refresh token using the device’s secure storage until sign-out, expiry or account deletion. The current app does not include advertising or analytics SDKs. The contact page’s Google Maps embed can send your IP address and browser information to Google; external social-media and Playtomic links are governed by those providers’ notices when opened. Optional notification functionality will need its own preferences and updated privacy information before launch.
Children and changes to this notice
If a booking includes a child, only provide details you are entitled to share. A parent or guardian can contact us about a child’s information. The intended age range for independent app accounts and any required age-appropriate safeguards must be confirmed before release. We will update this notice when our practices change and provide additional information before using data for materially different purposes.