Rewards are valid exclusively at Padel 7, Dudley.
Read our separate Privacy Policy
1. General terms and location exclusivity
1.1 These terms apply to use of the Padel 7 website, rewards app, loyalty programme, bookings, facilities and promotions. Padel 7 is operated by Padel 7 ("we", "us" or "our").
1.2 All rewards, loyalty points, promotional benefits, discounts and membership privileges are valid exclusively at the Padel 7 venue in Dudley, United Kingdom, unless Padel 7 expressly states otherwise in writing.
1.3 Rewards cannot be used at other padel clubs, sports venues or businesses. Padel 7 may change future services, opening hours, prices and promotions, subject to applicable law and existing contractual rights.
1.4 Customers agree to applicable terms when registering or participating, where those terms have been made available before acceptance.
2. Customer accounts and registration
2.1 Customers must provide accurate, current registration details. Each rewards account is for one individual; multiple accounts must not be created to obtain extra benefits.
2.2 Accounts and rewards may not be sold, traded or transferred without written permission. Customers must safeguard login details and report suspected unauthorised access.
2.3 Padel 7 may reasonably suspend or restrict accounts on grounds of suspected fraud, misuse, security breaches or serious violations of these terms.
3. Rewards and loyalty points
3.1 The Padel 7 Rewards Programme is a loyalty scheme operated by Padel 7. Qualifying bookings, purchases or activities may earn points, stamps or benefits as specified in the app.
3.2 Rewards have no cash value and cannot be exchanged for cash unless a specific offer expressly says otherwise. Rewards are non-transferable.
3.3 Earning rates, redemption thresholds, qualifying purchases, exclusions, availability and any expiry dates must be shown clearly in the app or relevant offer before participation.
3.4 Padel 7 may correct points credited in error or obtained fraudulently, and reverse points earned on refunded or cancelled transactions.
3.5 Changes to expiry conditions or existing earned benefits must be communicated fairly and comply with consumer law.
4. Rewards redemption
4.1 Redeem rewards through the Padel 7 app or another approved method. A valid QR code, voucher or account confirmation may be required.
4.2 Unless stated otherwise, rewards cannot be combined with other offers, applied retrospectively or redeemed more than once.
4.3 Peak-time, event or other redemption restrictions apply only where clearly disclosed before the reward is obtained or redeemed.
4.4 Expired, already redeemed or fraudulently obtained rewards may be declined. If a valid reward cannot be supplied, Padel 7 may offer a reasonable alternative or reinstate points, subject to statutory rights.
5. Court bookings and cancellations
5.1 Court bookings may be made via Playtomic or other authorised channels and are subject to availability and confirmation.
5.2 Customers must check booking details and the disclosed cancellation and refund policy before paying. Late arrival does not automatically extend playing time or entitle a customer to a refund.
5.3 Padel 7 may cancel or reschedule bookings for essential maintenance, safety concerns, emergencies or events outside its reasonable control.
5.4 If Padel 7 cancels a paid booking and cannot provide the contracted service, an appropriate refund or alternative booking will be offered in accordance with law.
5.5 Playtomic bookings may be refunded through that platform under the applicable booking arrangements and legal rights. Rewards earned on cancelled or refunded bookings may be reversed.
6. Promotional offers and discounts
6.1 Promotions are subject to their advertised dates, eligibility, limits and availability and are exclusive to Padel 7 Dudley unless otherwise stated.
6.2 One-per-person, account or transaction limits apply where stated. Promotional codes must not be duplicated, transferred, sold or used fraudulently.
6.3 Future offers may be amended or withdrawn, but existing contractual obligations and consumer rights will be honoured. Discounts cannot be exchanged for cash.
7. Venue rules and customer conduct
7.1 Visitors must follow reasonable venue rules, safety instructions and directions from authorised staff, and use courts and equipment responsibly.
7.2 Abusive, threatening, discriminatory, violent or dangerous conduct is prohibited. Deliberate damage and serious disruption are prohibited.
7.3 Padel 7 may require a customer to leave where reasonably necessary for safety, security or serious misconduct. Customers may be liable for damage caused by negligence or deliberate actions, subject to law.
7.4 Padel carries ordinary sporting risks. Padel 7 remains responsible for its legal duties concerning safe premises and services.
8. Padel 7 rights and intellectual property
8.1 Padel 7 retains rights in its business name, logos, trademarks, branding, website and app content, to the extent protected by law. No ownership rights are transferred to customers.
8.2 Padel 7 may investigate suspected fraud, reward abuse, unauthorised access and rule breaches and may take lawful action in response.
8.3 Padel 7 may suspend or terminate programme participation for material breaches, subject to fair procedures and consumer law.
8.4 Padel 7 may introduce new rewards, change future earning rates, discontinue future rewards or end the programme with appropriate notice and fair treatment of existing earned benefits.
8.5 Venue access may be refused for legitimate, lawful, non-discriminatory safety, security or conduct reasons.
9. Privacy and customer information
9.1 Personal data will be processed under applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.
9.2 Data may include contact details, account information, bookings, rewards activity and transactions. Processing must have a lawful basis and be explained in a separate Privacy Policy.
9.3 Marketing communications and tracking must comply with applicable privacy and electronic marketing requirements, including appropriate consent or opt-out mechanisms.
9.4 Approved service providers may process information under appropriate safeguards. Customers may exercise applicable data rights by contacting Padel 7.
9.5 The separate Privacy Policy should explain lawful bases, sharing, retention, rights and contact details.
10. App availability and technical issues
10.1 Padel 7 aims to maintain the app but cannot guarantee uninterrupted access; maintenance, upgrades and technical faults may cause outages.
10.2 Verified technical errors affecting earned rewards will be investigated and corrected where appropriate. The app may be updated for security or functionality.
10.3 Users must not hack, unlawfully reverse engineer, manipulate or interfere with app systems or rewards.
11. Liability and responsibility
11.1 Padel 7 will exercise reasonable care in providing services and maintaining facilities. Customers must act responsibly and follow safety instructions.
11.2 Padel 7 is not liable for losses caused solely by customer actions or matters outside its legal responsibility. Customers should take reasonable care of personal belongings.
11.3 Nothing excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or other liability that cannot legally be excluded.
11.4 Nothing affects statutory rights under the Consumer Rights Act 2015 or other applicable legislation.
12. Suspension and termination of rewards
12.1 Customers may stop participating and request account closure at any time.
12.2 Padel 7 may suspend or terminate accounts on reasonable grounds such as fraud, serious misuse or material breach. Where practicable, reasons and an opportunity to challenge the decision will be provided.
12.3 Padel 7 may discontinue the programme with reasonable advance notice and a fair opportunity to redeem valid existing rewards or receive an appropriate alternative, subject to law.
12.4 Closing an account does not remove legal obligations regarding refunds, personal data or purchased services.
13. Changes to these terms
13.1 Padel 7 may update these terms for legal, security, technical or operational reasons.
13.2 Material changes affecting existing rights or earned rewards will be communicated with reasonable notice where required. Changes do not retrospectively remove accrued statutory or contractual rights.
13.3 The current version will be published on the website or app.
14. Governing law and disputes
14.1 These terms are governed by the law of England and Wales, subject to mandatory consumer protections.
14.2 Customers should contact Padel 7 first with complaints. Padel 7 will aim to investigate fairly and respond within a reasonable time.
14.3 Nothing prevents customers from exercising their legal rights or bringing proceedings before a court with jurisdiction.
15. Contact and company information
15.1 Registered business name: Padel 7. Venue: Leyland Drive, Dudley, DY2, England.
15.2 Customer support: info@padel7.co.uk. Website: https://padel7.co.uk.
15.3 Effective date: 22 October 2026.
Current rewards rules
Eligible games must start on or after 1 October 2026, UK time. Each identified participant receives 5 points per complete 30 minutes: 30 or 45 minutes earns 5 points; 60 minutes earns 10 points. Points are checked after the booking ends when you view your points or game details. Attendance scanning is not required. Cancelled, refunded or otherwise ineligible bookings do not earn points, and previously awarded points may be reversed.
Rewards are available through the website and app and collected at Padel 7, Dudley using your account and collection reference. Products and their points prices are displayed before redemption. Points are deducted when you redeem. Staff can cancel an uncollected redemption with a reason and return its points. There is currently no automatic expiry of earned points.
Deleting your rewards account removes its points and redemption records, including uncollected rewards. Collect outstanding rewards or contact us to resolve them before deleting your account. This does not remove your statutory rights or cancel Playtomic bookings.